Fix issues in Drive for desktop

If some or all your files are not syncing between your computer and My Drive, yous can try to fix the problem.

Basic troubleshooting

Here are some general problems you might encounter:

  • Files not syncing between your computer and My Drive.
  • Drive for desktop stops or quits suddenly
  • Unknown error occurred

Some means you lot can resolve these types of mistake include:

  • Checking your internet connection
  • Restarting Drive for desktop
  • Restarting your figurer
  • Disconnecting and reconnecting your account
  • Reinstalling Drive for desktop

Fix error messages

You don't have plenty storage

Yous demand plenty Google and local storage to sync files. Local storage includes your hard drive and any other removable devices (USBs, external hard drives, etc.) that you utilize.

If yous don't accept plenty Google storage, free up space or become more storage from Google One. If you sync changes to a file you don't own and the owner doesn't have plenty storage, the changes won't sync. To sync changes, reach out to the file possessor to either transfer ownership or enquire them to manage their storage.

If you don't have enough local storage, costless upwards space.

Yous don't have permissions to sync files

You lot don't have sufficient Google Drive permission to sync changes you've made.

To sync these files, contact the possessor of the file or binder you want to sync and request admission. If the file or folder is in a shared drive, contact the shared bulldoze's admin or director for access.

Your computer won't allow you lot to sync files

Drive for desktop needs permission from your computer to sync files.

To sync these files, requite full deejay access or Apple Photos access by irresolute your Security & Privacy settings in Organization Preferences. You can also check permissions on the file.

Files are too big or too pocket-sized

These items can't be backed upward to Google Photos:

  • Photos larger than 200 MB or 150 MP
  • Videos larger than 10 GB
  • Files that are smaller than 256 x 256 pixles

If your file is also large, y'all can:

  • Reduce size of photo/video
  • Delete photograph/video
  • Move photograph/video to a non-syncing folder

If your file is likewise small, you lot can:

  • Delete photo/video
  • Movement photo/video to a not-syncing folder

Can't locate binder

If you moved the Google Drive folder to a new identify on your estimator

  1. On your computer, open Drive for desktop.
  2. On the notification, click Locate.
  3. Select your renamed version and thenclick Open up.
  4. Google Drive will reconnect.

If you renamed your Google Drive binder

  1. On your figurer, open Drive for desktop.
  2. On the notification, click Locate.
  3. Select your renamed version and thenclick Open.
  4. Google Drive will reconnect.

If y'all deleted the folder you are mirroring your My Bulldoze to

  1. On your reckoner, open Drive for desktop.
  2. On the notification, click Stop syncing this directory.

If yous don't want to sync that binder anymore

  1. On your computer, open Drive for desktop.
  2. Become to Preferences and thenselect the binder and uncheck Drive and/or Photos.

Afterward you locate your missing folder, it volition accept some fourth dimension for Drive for desktop to complete.

Can't locate files in the cloud

Changes can't be synced because the file has been deleted or moved to trash in Drive web.

To sync changes, restore the particular from Drive trash. If the item isn't in trash, you can remove information technology from the syncing binder and add it back. If you don't want to sync changes and want to resolve the error, delete the file from your computer.

Can't locate files on your computer

Changes can't be synced because the file may take been deleted or moved to trash on your figurer.

To sync changes, restore the item from your computer's trash.

Files exceed bandwidth, upload, or download limits

Tin't upload Google files

The Google file you're trying to upload may be invalid. To resolve the fault, delete the invalid .gdoc file on your computer.

Ready a corrupted directory on Mac

Important: You demand to be an administrator for your computer and enter your computer password to complete these steps.

If you apply Drive for desktop on MacOS Mojave or High Sierra, permissions required to sync Bulldoze files can go corrupted.

To resolve this issue:

  1. On your estimator, click Finder and then Applications.
  2. Open the Utilities folder.
  3. Click Last.
  4. Enter sudo kextcache -clear
  5. Press Return.
  6. Enter sudo mv /private/var/db/KernelExtensionManagement /individual/var/db/KernelExtensionManagementBackup
  7. Printing Return.
  8. Enter sudo kextutil -fifty /Library/Google/DriveFS/dfsfuse.kext
  9. Printing Return.
  10. Launch Drive for desktop.

Can't load account

Some reasons your account won't load include:

  • You aren't connected to the internet.
  • You lot don't accept any bachelor drive letters (Windows only).
  • Your proxy settings don't let Drive for desktop to run.
  • Your admin doesn't allow Bulldoze for desktop for your organization or on your device.

To load your business relationship:

  • Make sure yous're connected to the internet.
  • Free upwards a drive letter of the alphabet and restart the application (Windows only).
  • Disconnect and reconnect your business relationship.
  • Contact your ambassador.

Send feedback

  1. On your calculator, open Bulldoze for desktop.
  2. Click SettingsSettings and then Ship feedback.
  3. Type your feedback.
  4. To give us insight into what is wrong, clickInclude diagnostic logs.
  5. Click Submit.

Transport an error report to Google

Step ane: Go a Report ID for Google Bulldoze

  1. On your computer, click Drive for desktop.
    • Mac:Drive for desktop is establish in the menu bar at the top correct of your desktop screen.
    • Windows: Drive for desktop is found in the taskbar at the bottom right of your desktop screen.
  2. While property downward the Shift primal, click More More.
  3. Click Enable diagnostic style.
  4. Click Showtime logging.
  5. Reproduce the problem you experienced. For case, you lot may get an mistake when yous add together a file to the Google Bulldoze binder on your computer. Repeat that activeness while logging is active. When you're done, click Send report to Google.
  6. When the report is sent, you'll go a Report ID.

Step two: Post the Study ID to the Google Drive Aid forum

Of import: Don't postal service whatever personal information on the forums, such every bit email address, phone number, or financial information.

  1. Go to the help forum. At the moment, the forum is available in English, Spanish, and Portuguese.
  2. At the top correct, click New Topic.
  3. For "Question," blazon "Bulldoze Sync Client Log."
  4. Beneath "Question," type your Written report ID and a clarification of your issue. You can include screenshots, OS versions, or whatever other information y'all think may aid.
  5. Click Mail service.

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