My Name Disappeared During My Google Review Edit
It'southward fairly common for some of our business customers to inquire, "Why are my Google reviews not showing up?" Chances are that if you're having issues with your Google My Business organization (GMB) listing, you're not solitary.
In that location are many possible explanations for disappearing Google reviews, but most of them have to do one of ii problems: issues with the GMB listing or problems with the formatting of the review.
- Google reviews not displaying properly due to Google My Concern listing bug
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- Google (Temporarily) Disabled Reviews
- Inaccurate Listing Information
- Duplicate Listings
- Same Business organisation, New Location
- Inactive Listings
- Make New Listings
- Google Outages
- Google review issues due to review formatting
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- Reviews Marked as Spam
- Reviews with Links and URLs
- The Review is Not Accurate
- Reviews from Third-Party Sites
- Individual or Deleted Reviews
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Why Does Your Brand Need Google Reviews to Show Up?
First, permit's begin with why Google reviews are important to begin with. Ensuring that your Google reviews show up correctly is vital to the success of your visitor'southward online reputation. It should also be a elevation priority as you develop and execute your online review management strategy.
Customer reviews data shows that Google holds 57.5% of all reviews. Also, 64% of consumers volition cheque online reviews on Google before they visit a business.
In other words, Google is the beginning and only terminate for nigh people looking to see if a brand is worth their time and money. Having equally many reviews on your Google listing can provide the social proof people need to make informed shopping decisions .
"Google Reviews Not Showing Up": GMB Listing Issues
A Google review disappearing upwardly could be due to changes or issues with your Google My Business list. In some cases, you can brand the necessary changes yourself to remedy the state of affairs. However, in that location are some scenarios where Google reviews don't bear witness upward because of changes within the GMB platform.
1. Google (Temporarily) Disabled Reviews
A recent example of a change beyond a business organisation'southward control is Google disabling reviews during the early months of the COVID-19 pandemic. The company was working with a limited team, which meant that all listings experienced disabled Google reviews .
Customers couldn't write and publish new reviews and businesses couldn't respond to any review on their GMB listing. Yet, reviews posted before Google temporarily turned off publishing still showed upwardly.
Full review functionality returned in late May 2020. If i or more than of your company'due south listings is still encountering issues with disabled reviews because of pandemic-era changes, you tin visit the COVID-19 GMB support page .
No thing what issues you're experiencing, your company should continue to be active in asking for reviews on Google. This helps your make stand out and retain loyal customers, and information technology's one of the simplest yet most powerful means yous can start adapting business organization for uncertain times .
2. Inaccurate, Outdated Listing Information
An wrong listing doesn't just turn potential customers abroad; it likewise reduces the number of Google reviews a concern can get after customers leave the store. Fortunately, you can hands change that by editing your list information on GMB and applying all-time practices in local listing management .
Past clicking the "Info" department of the GMB dashboard, yous can edit public information such as the address, operating hours, and phone number.
You lot can use the "Info" section to "refresh" your location.
- Click the pencil icon next to the listing'due south accost, and a pop-up window should appear, which includes a smaller version of Google Maps.
- Jerk the map a bit and brand sure the pin settles back onto the right location.
- Click Apply on the bottom of the window to save your changes.
3. Duplicate Listings
You should also double-check to encounter if your location has duplicate Google listings . This ofttimes involves Google removing a review from your current list but it appears on an alternate listing that you do not own / are unable to control and manage.
Yous can cheque for indistinguishable listings by visiting Google Maps and searching for your business location'south exact name or address.
There are multiple ways to delete these duplicate listings, such as reporting it on Google Maps or removing the location through the GMB dashboard. To prevent the upshot from happening, accept the time to become through the " Google verify my business " procedure.
4. Same Business, New Location
If a business organisation changes location merely keeps the same name, Google should transfer the reviews to the new location on Google Maps.
Nevertheless, if a business is heavily tied to a specific location — say, hotels, golf game courses, or local attractions — Google might not automatically transfer the reviews.
If this is the example, send a written report to Google using the Report a Trouble link and provide information almost your new business location. Keep in mind that moving to a new location means that you may also take to re-verify the listing.
5. Inactive Listings
An inactive listing on Google may also accept a negative impact on your brand reputation. Those who don't log in to their Google My Business organization dashboard or show any activity — such every bit post updates, photos, review responses — afterwards a "meaning length of fourth dimension" might lose verification status .
Without verification, a business won't appear in Google Search or Maps, which means customers won't run across its reviews.
Google will try to contact you via e-mail before it revokes the status. If yous miss the electronic mail and the list becomes unverified, y'all will need to contact support to restore verification.
vi. Brand New Listings
The early days of a business can be difficult when information technology comes to attracting customers, and getting listed on Google can help. Nevertheless, it may take some time before users are able to see the reviews of your concern that others accept submitted.
Information technology's probable that Google won't show the full gear up of reviews on your listing until at least five people leave a review or rating. This is where having a strategy for asking for reviews from customers tin assist. Also, be sure to learn how to respond to negative reviews as well every bit positive feedback from customers.
For more information, check out Google Reviews: The Consummate Guide for Businesses.
7. Google Outages
There's also the extremely rare run a risk that the problem is with Google. In the past, Google suffered from sporadic outages, which resulted in Google reviews disappearing for a number of business listings.
"Google Reviews Non Showing": Review Formatting
If the problem isn't your business organization listing, the issue might be with the reviews themselves and the ways they were written or submitted. Unfortunately, in these cases, you lot don't have equally much control over the appearance of your reviews. What y'all can practise is educate customers about best practices when writing any form of feedback.
viii. Reviews Marked as Spam
Google continues to be aggressive in fighting review spam to ensure the quality of the platform. If you're wondering why a Google review isn't showing upwards, it could be that it violated the Google review policy .
The review tin can also disappear when regular users flag the review every bit inappropriate. In these cases, Google investigates by looking at the review in question before deleting it from the listing.
9. Reviews with Links and URLs
Google tin besides remove reviews and responses that incorporate links or URLs. However, users can await at what they originally wrote and quickly edit Google My Business organisation reviews to omit the URL and avert Google'south digital ax.
10. The Review is Not Authentic
Some brands cut the line by trying to purchase Google reviews in an attempt to artificially boost their online reputation. Needless to say, that practise violates Google's guidelines, which can upshot in the removal of your entire GMB listing.
Instead of trying to buy fake reviews , be proactive and showtime request for reviews . Doing so not only organically improves your search visibility and brand reputation; it likewise provides the insights you need to improve the customer experience.
11. Reviews from Third-Political party Sites
Google used to import review data from business organization review sites similar Yelp, Facebook, and TripAdvisor and display these on local business listings. Google has since stopped doing this, which means that any reviews from other websites that showed up during that time on a Google listing are no longer bachelor or factored into your business'southward presence on Google.
In some cases, Google volition sometimes still testify some feedback from other reputable sites in a section called "Reviews around the Spider web." This is typically establish below the reviews by Google users, but these are generated by an algorithm and may non ever be accurate.
12. Private or Deleted Reviews
In previous updates, Google users could marking their reviews as private so others won't meet their feedback. This option is no longer available. If y'all do notice a review is missing, another likely reason is that the person deleted the review. There's not much you can do in this example, except hope that the client returns and gives yous another review.
Final Thoughts
When one or more Google reviews aren't showing upwards on your business listings, it'due south of import to treat the situation as an opportunity to continue to become Google reviews from newer customers.
Reviews are a major gene in driving revenue and in acquiring and retaining customers. Past continuing to request feedback and improving the client experience, your company tin generate more reviews (the right fashion) and build a 5-star brand on the Cyberspace's largest search engine and business discovery platform.
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Source: https://www.reviewtrackers.com/blog/google-review-not-showing-up/
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